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Chiara was wonderful and incredibly helpful. She responded quickly to email and calls and went out of her way to make us welcome in Tuscany. When our train was delayed until late at night she arranged for us to be picked from the station and when we couldn't get a taxi the following day she arranged for us to be dropped there by her lovely brother. And the accommodation was outstanding! The Family Suite is gorgeous - actually it's totally luxurious, it even had a spa bath! I would definitely come back again and recommend anyone visiting Tuscany to stay here.