Get your facts straight Dustin. We are not agents! We stayed at your villa with four other friends, there were 6 of us in total. Your driver Made and your cook Ulu (not sure if I spelt that right) were very nice. But your place is falling apart, you probably don't know because your not in Bali right? If you were we could've have had a chat and worked things out on the spot instead of bickering back and forth via email which isn't very nice when your on holidays. Say what you will about us Dustin, we have never left any bad feedback about anyone in our lives, but your place was just terrible and you are rudest person I have ever had dealings with.