Glad you enjoyed your stay! Just to clarify, the noise complaint came at 11:00pm, not 8:00pm and Sonoma County has a noise ordinance after 10pm, which is out of our control, unfortunately. No worries and no harm done. Thanks for quieting down after the reminder call.
Much of what Christopher has written has been grossly exaggerated. The family expressed concern over the bedroom with the queen-sized Murphy bed on the main floor and the grandfather having to walk steps to get to their bedroom. That's when Christopher started sending several long aggressive emails, requesting a full refund, attaching bedroom definition documents from the county and comparing our home to a 4 bedroom rental which he wanted us to pay for (He did all of this before he even saw the house in person). We bent over backwards for Christopher, but nothing would please him. His family members were wonderful and expressed to us that they were very pleased with their stay at our house and even apologized for his actions saying that Christopher is a very "Type A" and "High Strung" person. His family wasn't surprised at his approach and requests. We have a text from his brother-in-law stating "Thanks Tom, the house is great!” We realized after giving him even an additional living unit for free! (An additional $1000+ value over the holidays) and allowing for early check in without any additional charge and his unreasonable request for a refund, that this guest is just one who's hard to please. He literally messaged us every day and threatened to give us a bad review if we didn't give him a refund even though they used more space than he was charged for. Beware future hosts. We would not recommend hosting this person.
Robert and his family were fantastic guests! He was very conscientious and considerate of the house rules and didn't disrupt neighbors :-)
We'd love to host him and his family again!
Robert: Sorry about the AirEnvy issues, we are making some changes with them so should be smooth sailing in the future. We are glad things worked out and hope you had a wonderful weekend for your wedding...and, congratulations!!