I feel really disappointed with the comments of Simon. Is true that he write me an e mail, but I did answer him by telephone, and always I tell people to phone me if there is any problem. I give him personally all the information he ask me the day of his arrival, and I insist, tell him, to phone me if there is any problem. Why Simon did not say anything during the week he and his family where at the house? It’s always possible to find a solution, by talking. I can try to find a solution, or if he was really not feeling comfortable, give him the possibility to leave the house.