Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted community, and it doesn’t go unnoticed!
Carine has completed online and offline ID verification.
Learn more »
The host canceled this reservation 165 days before arrival. This is an automated posting.
We arrived at the apartment a day later than expected due to some unforeseen problems on our journey. We were in contact with the host when we could as we were doing a lot of flying and informed the host we could not give a time of arrival and so we would contact them when we arrived. This did not go down well with the host who was quick to inform me she could not wait around all day for me and had other properties to manage. I never asked the host to wait around as I told them I was delayed and did not know when I would arrive, anyway I offered to pick the keys up from anywhere in Montpellier as I was getting a hire car when I arrived and I didn't want to inconvenience her. The offer was ignored and instead the host waited at the apartment and then complained about waiting. Eventually we arrived at the apartment and met the host a day later than we were booked into the apartment for.
Initially everything seemed fine about the apartment. It looks just like the photographs. The wifi was also quite quick and then the noise from hell started. We soon discovered there was a problem with the air conditioning unit in the main living room downstairs. It made a horrendous noise that would last for 10-15 minutes every hour. The other air conditioner units made the occasional noise but nothing was as bad as that made from the one in the living room. The worse thing was that it even made the noise when we switched it off with the remote as the unit was still active because it still had power running to it. After a long journey with problems getting to Montpellier from the UK we were tired and needed sleep but that was never going to happen now. To make matters worse the pillows had seen better days so not only did we get no sleep we also had a sore neck. I told the host about the problem with the noise and it did not go well. I was told the road would have to be closed so an engineer can gain access to the air conditioner unit on the outside of the building and the part needed to be ordered so it was not going to be fixed during our stay. I was told it's not even hot, despite it making the noise when it was turned off, my hire car reporting it was 38 degrees and the upstairs bedroom where heat rises to having no air conditioning at all. The owner was not much more helpful. Aside from this the upstairs shower was also broke and only worked on one setting and the TV upstairs had no aerial, it was there for show. A nice looking apartment in a convenient location which we would have enjoyed if it was not for all the problems we encounted.
Beautiful apartment. Great location by the train station and a quick walk to grocery stores and restaurants, but it is a very quiet, secluded apartment. Caroline met us at the train station and was very kind to us. I told her the wrong time of arrival in French on the phone, and she made herself available when we showed up two hours earlier than she expected. Wonderful experience.
Très bien accueilli
appartement magnifique, propre
Très bien situé à 2 min de la gare et de la comédie
Maison accueillante tout comme son hôte. Au plein de cœur de la ville, découvrez un véritable oasis de détente. Simplement magique.
Great place!lovely decoration!
The house was 10 min walking from the city center!
Really nice and fast communication with the host!
merci pour votre commentaire, même si il est vrai que nous n'avons pas beaucoup partagé ...
This place is absolutely superb! It is a beautiful apartment just on the outskirts of the historic centre and very close to the train station. Carine was really helpful and we had a great stay here. It is clean, has all the amenities and with the courtyard, the bedrooms, the living room, the kitchen, it is very spacious and luxurious. Well worth the money.
A truly superb apartment, very tastefully decorated, immaculate and well equipped, with a lovely internal courtyard. Conveniently located for town and public transport.
Todo perfecto, espero veros pronto de nuevo!!!