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If you rent your apartment to this guys make sure that they understand and read your ad completely. Otherwise you will get a bad review for no reason. My ad clearly stated that I have 2 queen beds and 2 futons, they complained that there is only 2 beds and the rest are futons, well that is exactly how it's advertised on airbnb. They said there was no hot water till 8 am. I have no ability to turn the water off, the pipes are getting cold during the night and it takes a little extra time to warm them up, they should of simply call me and ask about it but it did not happened, all reviews are showing that I always answer my phone and take care of the problem asap, so I did not get any phone calls or messages and I have a call log to prove it. They complained about the rates. well in San Francisco low end inns charging $130 per room. For 7 people you need to rent 4 rooms, that will be $520, plus tax and you will definitely be staying somewhere in a bad area and not in the middle of Fisherman's Wharf, I did not charge even half of that . They complained about homeless people outside, this is a problem of San Francisco due to a climate situation, since we do not have extremely hot or cold weather we have homeless people all over town because it's easy to leave on the street all year round, how they suppose I should get rid of them? They stated they are not coming back, well thank you very much...