By all means try to make our guests can spend a great vacation! We are not an all inclusive place! And for the price I think we give good service! Sometimes people want 3-Diamond service as only pay $ 100 a night for a room for 5 people! Although we try to give a free night Roelo! Just consider it an apartment NOT A HOTEL! Thanks for the people who stayed and get more out without looking your peace and quiet on your vacation have to do! If you want a better place pay more, do not want to draw a simple place a 5-star, do not be stingy!
Fraud is when you steal and take away money, but that's why there is this product that you protects you and me! And when things are not as we like airbnb goes straight to help! It was a fraud that airbnb will return your money! So for me I'm sorry, but I gave you options you did not like because it was your decision and it is valid, but airbnb supports you, I know you're new to this but we have many years providing service to hundreds of guests and seeing more happy people unhappy as you. Again an apology and hope to serve you as you deserve your another occasion! Best for your life!