Oisin, you and I know both that
A) we were due to arrive at 5 p.m., and we arrived almost exactly 6 p.m. due to problems with finding a parking place. In other words, 3 hours late is an outright lie.
B) you and I both know the giant dustballs and empty plastic bag underneath the bed in the master bedroom, as you blamed the hired cleaning help for it.
The purpose of AirBnB is to review the stay in a truthful way, and in no way did we expect a "luxury apartment". We did expect, though, an affordable, clean apartment in a good location. In our reckoning, two out of three ain't too bad of a score.
Enjoy your summer in Malaga!