Although my recent guests seem to be happy with their stay overall, I am changing cleaning services immediately so that future guests will not have any issues. I appreciate their feedback and that this has been brought to my attention. It is easily addressed. I will do everything I can to make sure that my future guests are happy.
This review implies that the house was not clean overall. An excellent cleaning service cleaned the entire house before their arrival.
In the kitchen, the dishes in the cabinets were clean, but perhaps they didn't meet their exacting standards. I doubt that most guesst would feel they had to wash dishes before using them. However, It has been duly noted and will be addressed for future guests.