Wir freuen uns, das alles für euch ideal war und ihr sehr zufrieden wart - es freut uns umso mehr, weil wir ja selber im Urlaub waren und uns nicht um euch kümmern konnten; das zeigt uns, dass auch ohne unseren persönlichen Service (touristische Hilfestellungen aller Art) alles zum Wohle unserer Gäste vorhanden ist.
The guest says many things that are demonstrably false. For example, he asserts after his booking we have changed that the apartment hasn’t Internet access. In the description of the apartment was always stated that Wi-Fi is not available. He confuses it with other of our apartments where Internet is available (in Altefähr). That means he has not posted or not read the description properly and during his presence he demanded things he has not booked up, for example a ground floor apartment even though he has booked an apartment on the first floor. He also writes that in the description of the apartment which he booked are pictures of other apartments or other houses. Also, this is definitely wrong: All of our ten apartments in three buildings are assigned to all exactly right!!!! and so on… You can say: Nearly everything what he says is wrong. It was only truth that he had to leave the apartment on departure day at 11 o’clock, which is common, because other guests on the same day would have a clean apartment. And this was not easy because Jury has left the apartment extremely dirty.