I'm sorry you feel you had to give me a negative review, Kadek. I can only think you have confused me with another guest or are judging my situation harshly? I would like to explain my perspective. My email is and always has been verified with airbnb. I was unable to contact the driver with the email you provided (it bounced back) and in response you emailed both of us together, which was very helpful—I realise I asked you to do this twice (for whatever reason I didn't receive the first introduction). My understanding was any email miscommunication might have been due to the change over in Airbnb. I am sorry if sending the email twice caused unnecessary inconvenience to you. Thank-you, I did receive your arrival tips in plenty of time, which I printed and carried with me, enabling me to easily find Agung at the indicated area. On arrival to Indonesia I found the airport ATMs would not accept my card (in part because it is a smaller NZ owned bank and in part because the ATMS at the airport are smaller Indonesian banks. A few people I travelled with said they were in the same situation on arrival to Indonesia). You are right, I should have carried cash with me but as the airport in NZ did not have IDR I thought I would wait for arrival. I have travelled extensively throughout Asia and have never been faced with this problem. However, I dealt with this problem completely independently, (not much English at the guesthouse during my stay and I don't know much Bahasa), using the excellent wifi provided (thankyou) and the guidance of many travellers I know online, who had experienced the same problems arriving in Indonesia. I did notify you of this problem by email but didn't hear back until this review. I had no complaints about the guesthouse and gave it a 5 star review. I made a couple of general notes for travellers and a suggestion you provide guests with a map, as you indicated on the bottom of your information sheet that you would appreciate traveller suggestions. Map or no map the guesthouse was perfect and good value. I am surprised to have this reaction from a guesthouse owner, as I would assume a few hiccups would be part of the territory with such a service.