So sorry your trip to Hawaii and short stay at Kuulei was not all you expected, I have inspected the unit twice since you vacated and found ( No roaches ) ! In this home,I am proud of and keep Kuulei clean for my guests. If you had a problem Why didn't you contact me directly? As we spoke on the phone an hour before you vacated I had asked you if everything went well and you had assured me everything was good and that you enjoyed your stay at Kuulei Hale. So I was quite surprised to read your review. I do believe honesty and good communication is important.!