Dear Marc and Lidia, I apologize, we did not realize that we were supposed to clean the entire apartment after our stay. Usually Airbnb places include the cleaning fee. We left a small amount of trash because we did not know where to throw it out. We could not wash all the dishes as there were too few dishwasher soaps. Trash and dirty dishes hardly counts as "terrible condition." In fact, most of the dishes were dirty when we got there and we had to clean them prior to use. We used your apartment gently and nothing was damaged or lost. Perhaps you need to be more clear under "house rules" that customers should clean everything prior to leaving, this expectation wasn't clear to us. I'm happy to add this in my review if you would like.