We are extremely offended and insulted that our home has been referred as 'grotty'. It is a humble apartment but grotty it is not.
The carpet was steamed cleaned in May and we have the receipts to prove it. We can't help that its a cream colour and not brand new. Dirty it is not as we like to keep it clean with for the kids and as such have it steam cleaned and sanitized every three months.
The electric shower works all year round, but the hot water system as per most Irish households is run through a timed boiler which must be switched on in advance. (This is Europe, not Australia where plumbing is less complicated and far more efficient). To say the hot water wasn't working is an inaccurate description and would make people think they wouldn't be able to have a hot shower in the place! That is not the case.
I'm not exactly sure what bathroom 'fittings' you're referring to or how these would have negatively affected your experience as a whole?
As for the clamping incident, that should never have happened and Antony made a claim after you left so the money was reimbursed to him by NACPS.
The wi-fi not working was purely unfortunate and we have already offered you a partial refund for the inconvenience (please check your e-mail).
Perhaps in future you and your wife should spend your 'hard earned' money in hotel rooms if you wish to have 'high end' end accommodation that is more suitable for travellers in your age group. Surely as semi retirees you can afford that?!
It would have been mature and decent of you to have voiced your dissatisfaction with us during your stay instead of shaming us publicly on this website.
So far, all the young adventurous couples that have stayed before and after you have had nothing but praise for our hospitality and the accommodation.
It's not as if we are charging an extortionate amount per night.