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I am a supply chain professional, my wife is in finance. We are reliable, friendly and clean family.
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This was our first experience at hosting on AirBnB and William and his family were a pleasure to host on almost every level. I can recommend them with no hesitation.
I must mention, however, that William negotiated to have the cleaning fee waived on the assurance that they would leave the place clean... I came home after a long flight to find marks on the walls and a sense that they had not made any real effort to clean up.
It's a small house and it wasn't a big deal but it was irritating after the long journey home.
I'd happily have them back as they were great to deal with but I won't waive the cleaning fee again after this experience.