Response from Poonam:
Thanks Carl for choosing us and your review Your were very nice, understanding and good to host We submit as under 1. Booking was from 2nd Nov-3rd Nov but Guest arrived a day in advance and actual booking turned out to be 1st-2nd Nov 2. Guest was informed before booking that host doesn't stay there and as we are a Service Apartment chain 3. We did sent the detailed map with landmarks marked on it, immediately after booking confirmation as a practice 3. Apartment is located on the main JVLR Road itself but for the guest arrived around 2 am, he may have taken longer time to locate, which is regretted 4. The guest and his local friends did call me from Airport at 2 am and I did guided them as how to reach there with exact details of distance. Guest's local friend did confirm to me that he knows the location and he will call me in case he needs any further assistance 5. Our caretaker cum cook is not proficient in english and therfore we provide host's number in all the communication to take care of communication gap, if any. However we will look at training them on english language understanding the difficulties our international guests may face. We will surely work on his feedback to further inprove upon our services and do look forward to host Carl in future. Cheers! Poonam.