Upon arrival, there were several problems with the flat including: dirty kitchen, dirty bedroom, dirty ashtrays and very little toilet tissue. In addition, there were several broken items in the flat: hot water knob in bathtub, kitchen cabinet door falling off, and wood shutter in bedroom off the window and leaning against the wall, and torn pillows on the sofa. The “host” was traveling and failed to respond to three e mails during my stay, the first addressed the above-mentioned items. In an effort to maintain somewhat of a positive interaction, I did in fact mention in my first email upon arrival to the host the “location” is great, but this does not reflect how I felt regarding the condition of the apartment or the host.
The refund requested (which was issued) was related to an extra charge for an additional guest for three nights. In the original reservation I paid for an extra guest; however, prior to arrival I informed the host my niece would not be staying as we were successful in signing a lease for her relocation to the city. The host agreed to refund the extra charge upon our arrival which did not occur and only occurred after several request through Air BNB.
My flight from SFO to JFK was several hours delayed (4 hours); each time the flight was delayed in SF I immediately contacted the host through Air BNB. In our communication with the host during our weather delay the “Host” said why don’t you come to the flat with your niece first freshen up and then head to her new place. It is simply not true she was unannounced. In fact she was paid as an extra guest for three nights and even though she found an apartment prior to our arrival the host suggested we come to his flat first before heading to the Upper East Side for the key exchange. Due to the weather and our exhaustion, I sent an e mail to the host informing him my niece would stay one night.
One day before departing, I sent another e mail to the host which went unanswered this e mail asked for directions on how to return the keys and lock the door as the door requires a key to lock it and we had not instructions as to where to put the keys. I further requested a walk thru which did not occur. At my departure I was forced to leave the door unlocked (“not completely open”) and the keys on the counter because the host would not respond and did not have instructions for check out. When I finally heard from him in SF, he stated if I would have known you were leaving so early I would have told you to put the keys under the matt. Really –you have a $650.00 deposit of mine, I am a Host on Air BNB, I requested a walk thru and you don’t think I looked for a matt. There was not matt.
From the time I arrived to the time I left I have nothing good to say about this experience.