From a 9 year old (almost 10), I'm beautiful, nice, kind and lovely. And I should dye my hair purple.
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l'There were no problems with this guest. I hope she will accept my apology for the inconvenience she experienced. We have a mother-Pia/son-Eddie management team and when Debbie's reservation was accepted, the son was informed of the dates and Mom was supposed to prepare the property and meet the guests. Unfortunately, Eddie inadvertently sent the reservation to Pia's old d email address...so she did not know Debbie was arriving. This has never happened to us before. I so appreciate Debbies understanding and I happy to know that it didn't prevent her from enjoying the tropical splendor of our place!!! When Eddie realized his mistake, he secured and paid for a room in the nearest hotel where she could wait the four hours for Pia's return (she was coming home from San Jose). Regarding the towel that was moldy.....as Pia did not know Debbie was arriving, she wasn't able to make a thorough check of the property...but please note that Costa Rica is a tropical environment......meaning there can be lots of rain and dampness which unfortunately can bring mold......but also the gorgeous nature!!! Thank you again Debbie for your understanding!
Debbie's group was perfect in every way! Very easy and straightforward from the booking to check-out, and left our home in wonderful condition. Excellent guests! Thank you all so very much!