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Maura and her family stayed 4 days to my place, they booked with airbnb for the 1st time, maybe they didn't know exactly how does it work, but they left before we arrived for the check out, the flat was dirty and we found towels everywhere.
I'm a little bit disappointed because we had a good contact by email.
Sorry but, your friend at the check in told us if we would like to leave before to leave the keys on the table and just close the door. The dirty towels were just in the bath and not everywhere. Could you explain what was dirty?