Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Adventurous family of three. We love travel, exploring, and the outdoors!
Kirstin has completed online and offline ID verification.
Learn more »
Kirstin originally booked the cottage for 10 nights and due to a health issue with her toddler daughter she had to cancel at the last minute. Our cancellation policy is that If a reservation is cancelled in less than 5 days we are only required to refund 50%. But because of her "extenuating circumstances" we refunded all but 25% of the fees.
When her daughter improved she re-booked and we agreed to apply the fees she had already paid to the new booking so we accommodated her and her family in a fair manner.
We always charge $10 extra for each additional person and toddlers are people.
Other than the extra charge for the toddler and the brief slowdown of the internet connection Kirstin seems to have enjoyed the accommodations and the location and she's welcome back any time.