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I am a Trader from Russia.
While I haven't met Andrey personally, he left the condo in a great condition after having spent about four weeks there, and there were no complaints from neighbours or condo management. He was also always very quick to reply to my emails. I would be happy to rent the condo to Andrey again.
Thank you for staying with us, we were happy to have you as a guest. We hope you choose us again in the future when you return to Thailand. Sincerely, Eniko.
A perfect gentleman. Wish he had a wonderful stay and do comeback. We will keep improving to serve you better. See you again next time
Thanks you Andrey for giving the review in our profile.Really appreciate that, unfortunately is not so positive, but that is ok we are trying to improve the quality of the villa all the time to make the customer stay the best. I know you are upset with the electricity cost that we asked after checking out. We do charge the electricity for all value customers but for some reason in this website airbnb.com is not up to date. I did apologize you in our conversation and would like to apologize you right here once again. You know at the end we didn't charge you anything.
Let me explain the complaint from you for Baan Nana Villa, the really first thing is the gate. Both two villa have fence around our area except for the gate since there are 2 villas in the same area we would like to provide the convenience to the customers for both villa.Generally, Koh Samui island , Thailand is considered to be the safe place, we never ever have any Thief issue, people who live around all know each other, for example the houses near by our villas are all my relatives. Thailand are very peaceful place so the secured gate like that is not necessary somehow. As you can see all the hotel by the beaches they all open you can walk through any local resort without any permission. Except for 5 star hotel that you need permission. I know that the open gate like this may not be safe in your hometown, Russia ,as we all know .I'm really sorry to make you misunderstanding about the gate.
About the ants and cockroaches, we do have super clean well before the guest check in. Those creatures can come if the customer leave the garbage in the the house for long time and un wash dishes in the sink. This is typical for the tropical country the customer should have this information before traveling to tropical country . I always told my staff to let the customer know about the Big garbage bin outside the house in order to avoid the situation. This is what customer has to take care themself since we not hotel that provide cleaning everyday. We provide only once a week.
For the decoration of the villa I will not talk about that much since the pictures on our profile is so clear about that you see everything before you make the decision for booking, our villas is designed and constructed very neat and precisely.
For the distance to the beach, everytime I ask my staff to shown you the shortest time from Meanam Soi4 to the beach. You can get the beach very fast. But if you use the rout Meanam#5 that might take up to 8-10mins. Anyway, there are many routs to reach the beach. The shortest one is from Meanam#4 trough the public beach.
Compliant about the traffic and the beach. These are really beyond my control customer should study the place where you are going. December and January is the peak season in Koh Samui, unfortunately, it is not the best reason in island as people here all know, you might face the monsoon, heavy rain, upset ocean. The best Season is in March and April which is not the holiday time for European and Russian. It would be great to have a bit info before traveling about the climate since this is beyond human control.
Hope this info help you to prepare yourself before trip and Wish you the wonderful trip next time.
Baan Nana Villa
Andrew and his family are very nice people and perfect guests. I thoroughly recommend them to other AirBNB hosts.
Great tenant. Could not ask for nicer, easier tenant. :-)