Response from Charlie:
Please read my review of Hope’s Beautiful Whole House. I feel strongly that this review is an attempt to discredit my negative review and the details of her review are twisted to redirect the issues from the host to us. Here are some examples:
The mail situation… We agreed that she would text us when anything showed up and not to take any of our mail or packages inside the house so we would not have to bother her to get access to our mail. The day after our departure we received a text from Amazon so I dropped by after an evening class expecting to find our package and mail on the porch. It was not. I politely requested for her to provide our property that she had in the house. She became immediately belligerent and told me she didn’t have “time”. I firmly and calmly insisted for her to provide package/mail and she very grudgingly provided it. Neither my husband nor I have been to her house since this initial event and have made every effort to ensure nothing is delivered to her property to not repeat the experience. We were shocked by her claim that she called the police and are looking into it, but no record has been found yet.
I do feel like toilette paper should be included for any AirBnB guest regardless of whether you are pregnant…unless otherwise arranged…which it was not.
Yes, we were frustrated about being asked not cook a beef dish an hour before we were going to start dinner. The only limitation regarding cooking meat in the house was that she didn’t want us to use her cast iron pans, which we understood, respected and followed. After this incident my husband and I opted to wait to talk to SaraHope because she was going on a trip she was really stressed out about. We thought waiting to talk to her until after she got back was considerate. We made every effort to explain our challenges with her request the day she got back. Unfortunately instead of being apologetic and understanding she was defensive and indifferent. In hindsight, we wish we had left then, but instead we tried to give her another chance.
Regarding cleaning up after us…we were surprised by this comment. We rarely saw SaraHope clean much of anything or saw evidence of such. In fact we felt we were often doing her dishes and cleaning up after her. We even scrubbed out the bathtub in the shared bathroom, took out the trash, and washed our own sheets/towels. Regardless, if she had mentioned there being an issue with cleaning while we were there, we would have been happy to address it.
Regarding other comments, we had a lot be angry and frustrated about during our stay, but we always tried to be respectful guests. Ultimately we should have left much sooner. Due to the continued mistreatment and conflict we are seeking resolution with Airbnb directly.