I'm sorry for the water heater that had broken down, with people inside it was a problem to replace it, if its not working we would have done anyway, but since I had only to wait a while 'to get back the hot water, we thought it was more 'simple wait 10 minutes. As soon as the local and 'liberated' was done immediately replaced.
With regard to the bed, there are several situations liking, who wants the matersso hard, soft, etc. who wants ... but now we have removed the sofa and put a regular bed, we hope that everybody is happy.
However, I offered for the "alleged hardship" half 'of the figure who paid the day they vacated the premises.