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Chana and her family were lovely guests. It was easy to communicate with them from the outset, and they were clear about needs (with a toddler) which helped all around. They used to live in the neighborhood, so it was fun to enable their return visit.
During their stay, a small window broke (through no one's fault). Chana let us know immediately. She was honest and collaborative. We managed to fix the window and sort everything out smoothly. This was a great example of "when things go wrong" and how we worked them out together.
We would host Chana and her family again and recommend them enthusiastically!