Dear guest, as i tried to explane, the bed linen was clean just not ironed, the towels were all used by previous guest(10 towels in 1 night, i did not expect (email hidden) i didn't have a clean one immediatelly). And my cleaning ladi took you fresh towels at 21h ON THE SAME DAY YOU CAME. The TV is existing and as described. I am just trying to say what is rationally false in your description. For the rest, i am sorry you didn't feel well, i always give my best to accomodate my guests.