I am very confused - it seems obvious that Courtney did not read the listing well, if at all. There is hot water. The listing clearly says "Outhouse (this means no bathroom). I would have happily provided you with another flashlight had you asked, and if I had known the one in there did not work - it did when I tested it. The listing also says it is off-grid solar (which means no ac) - and I also did not check that there was air condition. The listing also says it is fancy camping. There was bug spray in the cabinet. I provided you with a cold jar of fresh, clean well water, which is much better than Walmart water. The picture of the shower says that there are privacy screens that face the house. Yes, it is open to the woods where there are no houses or people for miles. The bus is safe. We do not lock our doors, nor even have capability to do so. However, you can lock both front and back doors from the inside of the bus.The bus is VERY clean, and I am hurt by this review since it may stop others from enjoying a fancy camping experience here, especially since Courtney did not communicate any of her concerns, nor ask for a refund. I am very happy to refund the four nights that you did not stay here. I am a friendly person -- why did you leave a terrible review and not just talk to me? I would have been happy to cancel the stay and refund the entire amount had you asked.