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I had a very unpleasant experience with this family, I have phone messages with the lies, blackmailing and harrasment from Carmen's husband. I already talked to my lawyer because he tthreatened me yesterday with leaving a negative review. So this is what happened: 1) Right after they checked in, Carmen's husband insisted that I cancel the reservation and do this on the side with him, apparently because he did not want to pay the fee to you. Obviously I said no, and explained to him that first of all that woudl be unethical from my part and second of all that I would be totally exposed and unprotected. He continued to try to convince me that he is a real estate mortgage advisor and that he has his own business and totally trustworthy. I said no again and he dropped it. I left the apartment and did not hear from him until the night of 26th around 10:30 PM, their last night in the apartment. He started texting me telling me that he is very unhappy with the apartment, that there is smoke in teh bedroom from the restaurant next door and that the toilet is broken. I texted him back saying that there cannot be smoke in the bedroom since you cannot smoke in restaurants in the city and that if the toilet is broken I will come and fix it next day since there was no one that could help me on a Saturday night at almost 11 PM. He replied saying that the smoke is coming from people pasing on the streets and that he is not lying. I never had such a complaint and you can obviously imagine that not even if someone would smoke next to the window, which is not possible anyway, the smoke would not go through the gated window. Then the next morning, he texted me again saying that his daughter tried to climb the ladder to go in the suspended bed and she almost broke her neck, that I have major liability and that I need to apologize and admit that it is my fault. I replied to him and said that they were 4 people and had 2 beds, the one in the bedroom and the sofa in the living room and also that the ladde to the suspended bed is secured, so I don't think it is my fault. At 9:29 AM he called me and left me a nasty voicemail saying that I am liable for what happeneda and that I need to apologize. I called him right back and in teh conversation he told me bluntly that in order for him to not sue me he wants an apology of $20.000. Of course I said no to that and told him that I will reach out to Airbnb and my lawyer for help. He then started texting me calling me names, and thretening me with calling the landlord. He kept writing in the text that I don't...