The guest was scheduled to arrive in the afternoon, but instead arrived after 10pm. I stayed awake at a friend's apartment to give her the keys late on a Friday night, and then was flooded with ridiculous complains and requests for discounts and free nights. The apartment was professional cleaned (Handybook can show proof of this) before the guest arrived and all linens were changed. The towels were old towels but clean (the apartment has a washer dryer that the guest was told she could use if needed). The apartment is on the market and the brokers were scheduled to show it. I explained this to her and she threw a fit. I told her that I would refund her and that she could leave if she wanted, but instead she wanted to stay for the rest of the weekend for free. The whole thing felt like a total scam.