Unfortunately these claims are very serious and very false. This is a personal attack on me (hannah) and we (both my husband and I) will be completing a formal complaint with air bnb. As we have stated, we have stayed in so many air bnb apartments and never had any issues. We are both educated professionals and your lies just confirm what we already believe about your character. We have asked air bnb to review all the contacts we have made with you and remove your inaccurate and demeaning (website hidden). I find it interesting that despite the fact you have never met me in person (only contact via email) you can call me arrogant. No one in my 25 years of life has said this about me.