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We always make sure our condo is clean and in good order for when we receive clients. The hot water pipe breaking on the second floor is not something we could have foreseen and was caused be the client residing on the second floor. Unfortunately the hot water pipe is located above the suspended ceiling in the bathroom of our apartment. Within minutes of the incident the property manager called a plumber and cut the water in the building. He also started to remove water that was located in our bathroom.
We understand that this unfortunate incident has caused discomfort to our client but at the same time it is not something that we could have foreseen. We have reached a financial compensation agreement with our client.