Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Amable y atento
Rolando Javier has completed online and offline ID verification.
Learn more »
The reservation was canceled the day before arrival. This is an automated posting.
The apartment is spacious and fairly clean.
Unfortunately we are faced with a problem on arrival. The host was not in France and left us the phone of the person with a key who speaks only french. We could not understand each other by phone so we had to ask our friend to call her back ( from Russia) to ask her to bring us a key.
Also in the kitchen were not enough dishes, there was no kettle.
Un appartement qui ne correpond plus aux photos. Il est en mauvais état, le carrelage se décolle, la peinture est écaillée, ...
Le problème majeur est le manque de propreté et d'hygiène à notre entrée, vaisselle graisseuse, cheveux sur le canapé, tâche sur le lit et oreillers très sales....
Very good location, close to centre either by tram or by walking. The appartement is quite nice but few repairs would be needed. The equipment might be better, missing oven or wine glasses etc.
The bad condition of the apartment. Renovation needed. And General cleaning. Pictures do not correspond to reality. The apartment is much smaller and the condition of the apartment, that photo is not gone. The feeling that photo 5-year-old.
When we arrived the apartment was in a terribly dirty condition. The owner asked to send the cleaning service did not respond. Had to spend the night in a different place and remove themselves.
The apartment has 5 plates and 4 cups with a broken handles. No kettle, and oven. Electric stove works by half. Microwave defective.
Cranes all hang out, shower not working. The door to the toilet and the bathroom are not closed. In the bathroom doors can be closed only for the key.
Pictures this ugliness I was sent to the Airbnb office Together with a detailed description of the problem and received compensation.
The reservation was canceled 7 days before arrival. This is an automated posting.
Nous avons été agréablement reçu par Mlle JEAN une amie de Mr JAVIER car ce dernier était absent. Points positifs : la flexibilité des heures d'arrivés/départs, l’accueil, le prix. Points négatifs : L'appartement n'était malheureusement pas à la hauteur de nos attentes (chasse d'eau cassé/pas d'eau chaude le 1er jour/1 chambre non chauffé/pas de Four/réservé pour 5 personnes mais seulement 2 couettes pour 4...)
Heureusement nous avons trouvé une oreille attentive auprès de Mlle JEAN. En final j'aimerai dire que M. JAVIER doit s'occuper des petits détails pour améliorer la prestation qu'il offrira à ses futurs hôtes!
We were pleasantly received by Miss JEAN friend of Mr JAVIER because he was in trip. Positive points: the flexibility of the hours of check in/check out, the welcome(reception), the price. Negative points:unfortunately the apartment was not up to our waits (flush break/no hot water the 1st day / 1 room(chamber) not warmed/no oven/reserved for 5 people but only 2 cover for 4)
Fortunately we found an attentive ear with Miss JEAN. In final I shall like saying that Mr. JAVIER has to take care of small details to improve the service that he will offer to his future hosts!
very nice house and friendly host! good communication, it was nice to deal with you! thank you! Silvia
janvier was really gentle and nice to us. the place is nice and sweet. thank you for welcoming us!
Rolando provided us with a tidy, clean and central apartment just a short tram away from the main station. He made us feel very welcome and allowed us to make as much tea as we liked! :) He allowed us to come and go as we pleased and let us use his facilities (kitchen and washing machine) as we would back at home.
Would definitely come back next time, and highly recommend to anyone else wanting to stay in Montpellier.
Javier is very kind! He id also clean and tidy
It was great to host Rolando. Friendly and polite guest, I highly recommend him