Response from Michele:
This guest was very difficult, the complaints never stopped. She did not tell us the toilet was blocked for 2 DAYS. The mess was immediately fixed after they informed us. She left leaving 2 sets of sheets completely ruined from spray tans they both got. The spray tan went through the sheets and stained the sofa bed they were sleeping on. The water went off in the building but was back on at 5:30pm the night before they left so they should have been able to shower. I also offered her 2 days at $50 off even though it was off for only 24 hours. This was before we saw the condition of the sheets and couch. Sent her shirt and charger back immediately. Never have had such a problem with a guest ( read my reviews !!) Some people you just can do enough for!!!