Response from Mimi:
It is a terrible guest that I met for the first time. Our efforts in vain.
Actually, everything I have make good arrangement....I do not really understand why they still say that... And what I said above all have record. Hope the next host will consider.
1. Check in issue:
Normally the check in time is after 2 pm, and the check out time is before 12 at noon. For the earlier check in issue, if the prior guest check out earlier, and I can help to arrange to let you to check in earlier.
On your arrival day, after the prior guest check out at 12 at noon. I help to let you to put the luggage inside the apartment first...if the guest do not check out how can you check in??I really do not understand, if you stay in the apartment and do not reach the check out time yet, if other people put the luggage or let you to go inside?? How can you think?? It really disturb and it is surely not correct to let you to check in, right? Oh...Human knows.
If you put the luggage inside the apartment, surely we will clean the apartment later.....We are not a superman when the prior guest check out and you can check in immediately(surely we do not have time to clean the apartment, and even in hotel, I think you can not check in once after the prior guest check out, only can put the luggage down..but your requirement is quite quite special...and out of common sense>.<) Meanwhile as everyone work, need time. we have lot of works to do and we will make the arrangement first...Before you come here, I already confirm to meet you at 12 at noon in some place....but after I wait you around 30 mins. You said you are in lunch..ok never mind.....then I tell you I will come back later again to pick you up, and you agree...if you told me before you only just want to check in at 2pm...and it is ok, i can manage and let you to check in 2pm. As we have plenty of works and need to make every customer satisfy. Meanwhile, as always, I will reply and solve your problem very fast...which i do not agree with you that no good service.
Help to book taxi:
The funny think is that before you leave, you send message to me in the midnight 12 (really last mins) to book the taxi of 5am tomorrow, and I reply you whether you need the 7-seater car or not?..but you do not reply and confirm me back....how can I do???? Is that book or not as you do not confirm the price back....To avoid any inconvenience, I also sent message to you that it is easy to have taxi downstair.....but in the morning of 5:30am you call me whether I can book you now...?Oh...oh...dear...I say nothing, really....how can I call them they will arrive immediately as 7-seater car need time to make the arrangement and they may not nearby....and it is 5:30am..
What I can say is that even you book the hotel, still get this reply from them...
For us, we really want everyone come here stay comfortable and convenience, enjoy their trip and spend good time.. And we will provide what we can do to help, this is our ideal...to let all of you stay like home.