Response from Chloe:
What can have been unpleasant for you?...we met for about 10 minutes. I did everything asked; tried to make contact by e-mail and text beforehand as recommended by airbnb, but with no response. Then I personally rang you to arrange a check-in time, but you still asked me to text 2 more times with a specific time as an hour wasn't good for you (and you were still late).
This is silly, you can only be saying this as we said some negative things about the flat. We're not trying to be horrible, just being honest for a review. It's a very nice, quiet flat in a great location, but for the money and claim of 'luxury', we feel certain things weren't good enough.