This is totally and utterly untrue. One bowl broke and Barbara immediately came to the door (!!) and we offered to pay for a replacement, of course. When we arrived at the apartment, Barbara gave us a long list of things that the previous renters had *apparently* done....I was a little suspicious since it all seemed unlikely (She said they had poured acid down the drains and this explained why the sink was blocked and the kitchen tiles were discolored). She also told us that someone else had broken the sun umbrella (hence no sun umbrella on the roof!). We didn't complain because she seemed like a nice person, doing her best. Apparently our generosity was misplaced. Shame really, as it is a nice apartment.