Clean, respectable, private and professional. I am a lover and dancer of tango, and endeavor to dance in every city that I visit. Also have a sense of humour despite what this rather droll and mandatory description of myself might reveal.
I am glad you and your family enjoyed the apartment, views and location.
It was unfortunate that you were not ready to check out at 10am as we confirmed via email. It would not have been a problem for you to stay longer had we not had other guests arriving in a couple of hours. And understandably, we needed sufficient time to clean and prepare the apartment for them. As a traveler myself, its always inconvenient to have an early check out when you have a later flight, which is why I let you know this when you booked, and gave you a friendly reminder about check out prior to your departure morning.
As you know, the representative you speak of is actually my housekeeper, who is a very sweet and accommodating woman, English is also not her first language. I think she felt put on the spot that morning when you asked her if you could stay longer. It was confusing for her as well. Always best to rely on the instruction that you've received directly from your host, in this case, me. And yes, rushing on a rainy day is never fun.
As for whoever you encountered in the lobby when you arrived with your luggage. It sounds like an offhand remark. I wouldn't take it personally or read too much into it. The building manager was certainly fine with you staying at the apartment as my guests, as were the friendly neighbours on my floor that you encountered.
Hectic departure aside, it was a pleasure to host you and your family.
Wishing you all safe and smooth travels ahead!