The problem with hot water came out on Sunday night, after a huge storm which seriously damaged the the boiler. I immediately called the technician and on Monday morning at 10 the problem was fixed. Unfortunately it broke again on Monday evening and again the technician came to fix it definitely the day after. So you have had the problem for 2 night and not for 3 days as you say. The tap handle was broken by the guests who left the day before but it worked properly. i don't think you would die using the tap without handle. The wifi is a free of charge service i give my guests. It will not be the top but it works decently for tourists needs. I gave you the terrace in perfect conditions. Of course after such a storm it was dirty. I don't know what's you problem with the bedroom. Did you sleep bad? I gave you suggestions about the area showing you how to reach the most important places, even without map, and I also gave you some tips about the restaurants (Osteria da Seby and the ones in Via Cavour where there is also a Supermarket). It is not true that I refused to respond to the compensation in fact I made you a counter offer.
I am sorry for the hot water issue but you know very well what I did to fix it immediately. It is not fair to denigrate me and the apartment only because you had that problem. If i was someone who wants to take the money without giving any service to my guests I would have a 1 star rating instead of 4,5 and 5 stars, do you agree?
I think you are that kind of people who want to take advantage of this issue to save some money on your holiday.
El lavabo estaba un poquito aislado de la pared pero po supuesto no había peligro de caerse (ha sido reparado enseguida). La ducha es 120 x 80 cm, no se si a tu casa la tienes mas grande. Te he traído las perchas del otro piso. En Ortigia hay muchas tiendas abiertas todos lo días, domingo incluido. El apartamento que has alquilado no es un Bed and Breakfast, que incluye el desayuno.
A parte de todo eso, la cosa que mas me molesta es que todo lo que has obtenido todo lo que me has preguntado y este es tu agradecimiento. Porquè no escribiste que te he hecho otra copia de las llaves de casa? Y que te comprè la cacerola y el pañuelo que me pediste? Y el check out a las 14 en lugar de las 10, mudandote al otro piso gratis?
The sink was a bit isolated from the wall but for sure there was no danger of falling (it has been repaired immediately) The shower is 120 x 80 cm, don't know t if your home you have got it bigger. I brought the hangers from the other apartment. In Ortigia many shops open everyday, Sunday included. The apartment you rented is not a Bed and Breakfast, which includes breakfast.
Besides all that, the thing that bothers me is that all you've got everything you asked me and this is your thanks. Why did not you write that I've made another copy of the house keys? And I bought you the pan and handkerchief you asked? And what about the check out at 14 instead of 10, moving you to the other apartment for free?