Thank you very much for your thoughful feedback Monika. I am glad to hear you enjoyed you stay and I deeply apologise for the inconveniences you experienced with the keys. We have checked and it seems a previous tenant took a set of keys and left his/her own keys instead. This is why they did not work! We are fixing it right away. Regarding the welcome pack, I apologize, you should have receive it and I will make sure this is corrected for future reservations.