Thank you very much for your thoughful feedback Monika. I am glad to hear you enjoyed you stay and I deeply apologise for the inconveniences you experienced with the keys. We have checked and it seems a previous tenant took a set of keys and left his/her own keys instead. This is why they did not work! We are fixing it right away. Regarding the welcome pack, I apologize, you should have receive it and I will make sure this is corrected for future reservations.
Thanks a lot for your review Andrés. We are actually about to improve both the bed and the mattress of the second room to make it better and bigger, thank you very much for the tip. Happy to hear you enjoyed your stay :)