Hi Brandon, sorry to hear that your stay at Villa Jati was underwhelming. You are correct, if i was aware of these things they would be fixed. I was just informed after your stay that an aircon was not working properly and that has been fixed. Unfortunately things do break and once we are aware of a problem its addressed. I was not aware of a hot water issue but that will be looked at immediately. One thing that many guests to not realize is that in Bali hot water is stored in a small tank and heated by electricity, so if you have 2 or 3 people taking a shower in a row or at the same time and they are using hot water you often need to wait a little time between showers to allow the tank to refill and heat up. Not sure if this was the case, but either way we will have it checked out. Regarding TV, DVDs, and music, we often have dvd's available but they are constantly taken or damaged by guests. As far as music, we don"t provide that but we do provide a system where you can plug in your own music. These days everyone has some type of device like an iPhone, iPod, or some type of music device which they can plug in and listen to what they prefer. Regarding no TV channels, thats correct and it will stay that way. We are TOTALLY against TV and we prefer that people staying in the villa on holiday spend there time doing other things than watching tv. I've actually had many families tell me how nice it was not to have Tv channels in the house.
Regarding your transport to the Villa,. I actually messaged you a few times trying to organize this for you but you never replied to me? Not sure why this is, but Ive gone back through all our messages and I don't have any reply from you on what time you would arrive or if you needed me to organize your transport. Its always much easier and hassle free if guests coming to the villa let me organize the transport with one of my drivers that is safe, reliable, and aware of where the villa is. And you will not get an inflated transport price if I organize it. Think you may have tried to call my number listed on airbnb and I have been out of the country on holiday so thats why you got no answer. This is why i emailed you asking to organize your transport but i never heard back from you? Anyways, hopefully this message has addressed some of your comments and I thank you for your feedback on things that need to be fixe in the villa. If you see all of my reviews on my profile they are all good and definitely no issues with anyone trying to find the villa or calls not being picked up. Thanks again for staying and hopefully next time in Balian we can make a better experience for you!