Francesca is obviously upset about a poor review of her less than adequate apartment. If you look at other reviews of our family you will see that we were ideal guests. We did not leave her apartment or anywhere else dirty. What we didn't say is that her place was cold. She told us some bull story that the temperature could not be warmer than 20 degrees due to anti pollution laws! LOL! Never heard such BS! If you want to sleep do NOT stay here! Too noisy even with windows closed. In summer it would be impossible! Francesca should not be in tourist business if she cannot provide basic necessities like a relaxing lounge suit OR if she cannot accept constructive criticism. We stayed in many other airbnb apartments where the owners and apartments were (website hidden): an old shabby creaky lounge in a bedroom does not count. We put the dishwasher on, all towels in a neat pile AND we also paid a cleaning fee! What were you expecting Francesca? The guests to vacuum and clean the bathrooms for you?! And. Your husband stood at the top of 41 steps watching our 11 year old daughter struggling with a 25 kg bag? What a lovely host! Only when my wife asked for help did he get off his butt to assist. It's not us who should stop using holiday homes. Perhaps you should stop renting inadequate ones to unsuspecting tourists!