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We are there for enjoying our honeymoon. We like to do kitesurfing and relax and good food ;)
I enjoyed meeting Eva and Ron they seemed like nice people however after arriving they told me the guest house was not where they wanted to be as they wanted to be by the beach. Unfortunately it appears they had not read the description properly nor the refund policy as if they had they would not have been expecting something different. It is clearly explained on my description the guest house is 8 minutes from the beach not in the heart of Seminyak which is what Eva and her husband was expecting. Also my refund policy is such that there is no refund after check in. Eva and her husband asked me to waive they had agreed to the policy but unfortunately under the circumstances it was not possible.
My experience with Eva and her husband Ron was that they did not read the description correctly and therefor expected something different. They also did not accept the terms they agreed to. This is the only time I have ever had an issue with a guest and if more care was taken before making the booking Eva and her husband would have been more clear about their requirements being met . In the review they complained about taxi not knowing where to go. I gave them a map and instructions in Indonesian for the taxi driver with my phone number in case of issues.Taxis never usually have a problem finding the house I am not sure why there was an issue as this is never usually an issue. I came home the second day after their check in and they were gone. The next day I received an email asking for a refund. When I reminded them of the policy they said they were of the policy but expected me to give them a refund in any case. I have to say Eva was not active in communication even though she made the booking it was her husband Ron that communicated and demanded the refund.
I feel very sorry they were not happy as it could have easily been avoided .