Dee Dee waited till I posted my review before leaving her own review. I am happy to attach emails between us regarding our contact together. I will leave them on tripadvisor for people who would like to know the real story. Dee Dee couldn't even bother with me enough to know when our booking ended. She contacted me by email asking what time I was leaving next day so she could arrange to have her friend pick up the keys. We were not due to leave for two days. She is not in touch with her guests, she does not care about the quality of her accommodation. I would like her to show how I was "rude" "disrespectful" and "ungrateful"
here is my initial email:On Friday, 27 March 2015, 23:15, Airbnb User wrote:
The Internet is unreliable have called Su. Tony is. No help, cannot hear anything. Internet came Back on for 1 hour. Not prepared to wait here for technician tomorrow this is your problem, not mine. This Is part of the cost I paid to rent this place. What???? The internet is part of cost of rental.dissapointed. I will Contact airbnb tomorrow and change accommodation if Internet not available. I know things here in Thailand are not as they are in Australia, however guests should be told of the difficulty with Internet access as most people now rely solely on Internet access to contact family members as do I with my sons currently in Kuala Lumpur and stressing that they cannot contact me.Lorraine Sent from my iPad ### Airbnb ###
Here is Dee Dee's reply:
Dee-Dee (Airbnb User)
Lorraine it's a pity the internet is causing problems. Its also unusual as there have been no issues with it since installation over a year ago. This really is the first time. However that probably doesn't really help you. Yes the internet is included in the cost of the place. We are however, not able to do anything more than contact the internet company and ask them to rectify the problem. In the meantime, if you need to check out, so as to find a better internet connection, then please let me know so I can ensure Tony can pick up the keys.
The next contact between us I as follows:
from Dee Dee to me: -
Dee-Dee (Airbnb User)
Lorraine the Internet outage is due to the severe storms experienced in the last few days. It's likely to be the same throughout Chiang Mai. It's been reported in the local news. It's not company or house specific. Dee-Dee
I didn't respond because she was obviously blaming me for the outage, there was no apology, for suggesting I was making up a story that the internet was not working.
On (phone number hidden), at 6:43 PM, "Dee-Dee (Airbnb)" wrote:
Respond to Dee-Dee by replying directly to this email.
Hi Lorraine, can you tell me what time you'll be checking out tomorrow at? Tony will need to pick up the keys if possible.
Hope you've enjoyed your stay, dispite the internet issues.
Hi Dee Dee,
Check out is not tomorrow. It is on the 2nd April. We had a conversation with Tony regarding the collection of keys and he asked us to leave them in the letter box.
I fail to find anything in here that is "rude" "disrespectful" or "ungrateful". Ungrateful for what? I paid her good money for the accommodation. Dee Dee, get your game together. It was your responsibility to provide internet access, not mine and I should not be expected to spend a day waiting for your technician. "disrespectful?" in what way? "ungrateful" you must be joking! I would have been grateful if you had bothered to provide even just one roll of toilet paper. I TRULY REGRET THIS AS I THOUGHT MY HINTS TO YOU WOULD HAVE PREVENTED THIS..... YOU ARE THE MEANEST STINGEST HOST I HAVE EVER ENCOUNTED IN MY DEALINGS WITH AIRBNB. YOU ARE A DISGRACE TO AUSTRALIANS. STEP BACK HAVE A LONG LOOK AT YOUR ACCOMMODATION AND THINK, JUST THINK....."WHAT DOES A GUEST WANT?" THEY WANT TO FEEL COMFORTABLE..... WHY IS THAT WRONG? LIKE YOU SAID LOOK AT MY FEEDBACK. I STRIVE TO BE THE PERFCECT GUEST, AND SO FAR I AM. YOU ARE THE WORST POSSIBLE HOST, AND JUST BECAUSE YOU ARE IN THAILAND THAT SHOULD BE NO EXCUSE. I HAVE TRAVELLED THE WORLD WITH AIRBNB AND 95% OF THE ACCOMMODATION IS AOK. DON'T UNDERSTAND HOW YOU THINK YOU CAN GET AWAY WITH PROVIDING SUCH SUB-STANDARD ACCOMMNODATION AND THEN TRY TO BLAME THE GUEST!!!!!!!!!!!!
CHECK OUT TRIP ADVISOR, I HAVE TAKEN HEAPS OF PICKS OF YOUR DIRTY, STINGEY PLACE, HOPE YOU NEVER GET ANOTHER GUEST. YOU DON'T DESERVE IT.
BEWARE OF DEE DEE LOVERING AND HER DUMP IN THAILAND ADVERTISIED AS: Inner-city pad on Old City doorstep.
YOU SHOULD HAVE JUST ACCEPTED THE TRUTH, BUT NO YOU HAD TO TRY TO BLAME ME FOR YOUR MISTAKES. SO NOW YOU HAVE TO WEAR IT. GOOD LUCK WITH FUTURE GUESTS.
Lorraine Bruzzi :-
if anyone has any questions just email at my full name:- lorrainebruzzi all lower (email hidden)
Dee Dee you must by crazy