No offense taken. Sorry to have inconvenienced you and your neighbor, we feel awful. The only thing I would say to your check-in process was that you do state that it is at 4pm. When I originally booked with you guys I noticed (unlike any other airbnb places that we have stayed in) that you didn't give instructions on how to get into the studio when we arrived. I originally emailed Anna and told her that IF we did get there late at night that we wouldn't want to knock on the door and disturb you too. I did not say that we would in fact be there late but that it was most likely. I figured that since your listing stated that there is a 4pm check-in that the apartment would at least be cleaned by 4pm and ready for our arrival. We were a little surprised that the room wasn't ready but we did appreciate that Anna worked hard and fast to make sure the apartment was ready for us by 6pm. When I originally booked with you we didn't know that my wife was pregnant so I thought that it was a good possibility that we would be out at least until 9 or 10 but due to sickness she could only be out for so long until she got tired. Also, I didn't have much access to my email since we were on vacation so I didn't see Anna's email asking if we were arriving late but maybe you should make sure to have the place ready just in case since your listing says 4pm check-in. We did love your place and apologize that our stay left a bad taste in your mouths.