Thanks ever so much for your stay in the celebrity mansion and I am delighted that over all your stay was a great success.
As can be seen in the photos of the house the stairs have glass panels throughout except the very bottom first few steps as is the case in many other homes and we have never had any incidence, complaint or worry.
As for the cleaning you can see from all other reviews that this has never been an issue before and I can assure you it will never be again. You should have brought this to the managements attention immediately.
I take exceptional pride in my property and have always ensured the house is spotless when new guests arrive.
Unfortunately I have recently been diagnosed with cancer and had to return to London to start chemotherapy treatment. This meant leaving a new management agent and a new cleaner at the same time. Getting and keeping a good cleaner is in fact surprisingly the biggest problem faced by all villa managers on Samui.
Your comments have been passed to them and I can assure you this will never happen again. For a 16 day stay you should have received 3 cleans so I do apologize.
As for the bathrooms being tired, they are in fact the next part of my renovation work. I have to date spent 6 years and over $100,000 slowly doing up the property. Nevertheless the bathrooms are all in good shape as can be seen in the photos and there is no rust. There are a couple of areas where the chrome plate has come off a tap or a plug.
I still think that my property represents exceptional value at just the £100 a night you paid for your stay and like us all, you and me, there are always going to be small things that go wrong.
I'm glad over all you had a great time and I wish you all the very best.
I am ever so glad you had a wonderful vacation.
Thanks for your comments for improvement. I will pass these onto the owner who is staying there now and get those completed for future rentals.
At a budget rental like this villa we do only have the cleaner every 7 days but the villa manager would have been able to arrange additional cleaning if required at your cost had you asked.
All the very very best to you and we'd love to host you again anytime.