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Very pleasant guests, and we were thrilled that they brought their twins with them!
Sonia was a wonderful guest. Very clean, polite, and easy. Welcome back anytime.
Sonia and her family were wonderful! The twins are adorable, and everyone was so friendly. We absolutely loved hosting them!
This is a very difficult review for me to write. In a year and a half of hosting guests on Airbnb, I have only written one bad review for a guest. This is the second. I will keep it factual. The damage done to my property by Sonia's children was so substantial, requiring two people to spend over 5 hours cleaning the room (a cleanup that can usually be done by one person in 15 minutes) and a dry-cleaning bill, that Airbnb awarded me her entire security deposit. I have never asked for a guest's security deposit before.
Sonia claims that the damage was caused by spilled milk. Respectfully, I am a mother, and I know the difference between the smell of milk and the smell of vomit. My bedsheets were used to clean up vomit, and I was given no notice or warning of this, so when I went to launder them, I found myself touching vomit. That is a biohazard, and one of which I should have been warned.
Besides the damage to the room, Sonia's family simply isn't suited to staying at an Airbnb accommodation, particularly one where the host and their family are present. Her children have not been taught to use "indoor voices", even though they are old enough to understand that concept (again--I am a mother), and the parents did not appear to do anything to attempt to quiet the children and keep them from disturbing others. It was virtually non-stop screaming from the time the family arrived at the room every night to the time the children went to sleep, and often during the night, too. Luckily, my other Airbnb guest during Sonia's stay was an absolute rock star who, although he complained about the noise, understood that there was little I could do about it. I did politely ask Sonia to please try to keep her children quiet. This had no effect.
Sonia blames the noise on the "squeaky stairs" in my house. There is a big difference between the sound "squeaky stairs" make and the sound screaming children make.
Again, I regret having to write such a negative review of a guest. I generally enjoy all of my guests and have positive experiences with them. This one was an extremely negative experience, unfortunately.