firstly its a villa not a resort and all villas in bali enjoy outdoor pools and lounge areas. This may not seem normal for chinese but that is your responsible to research before you book. If you wanted a hotel you should have booked a hotel. Your claims to get refund were fully investigated by airbnb and found to be 100% false hence this booking not being cancelled.
yes on your insistence we have someone check the wiring that you said was not safe but infact was safe. it is just different way than in your country. The door you said was broken was also not broken but just need to turn the key 2 times. Sorry the kitchen cupboard not broken but we deliberate to remove the shelf so we can hide the lpg gas bottle and lage spare aqua bottles.
Actually Suzanne was a nightmare. In 12 years our worst client. Mean to the staff, rude to everyone she speak too. Pretend to be nice but putting us down at the same time. 100 times tell us the grass not green enough for her liking but middle of summer dry season in bali our grass never so green. I feel sorry for anyone who accepts her bookings. Better have no guest than her. Sad lady with sad life nothing better to do than be mean to us. As for not picking her up from airport, SHE MISS HER CONNECTING FLIGHT AND DOESNT TELL ME. SHE SAYS I DIDNT ANSWER MY PHONE BUT TRUTH IS SHE TOLD ME HER PHONE WASNT WORKING IN BRUNEI. We have very very happy guest already 2 times since she leave. Thank god she has gone from my villa and from my country. Your not welcome back.