I don't understand your last sentence. I've answered you separately on your website - saying I'm sorry to have not paid for breakfast and am willing to do so right away when you instruct me how. Surely you don't expect your tenants to travel around checking their emails all the time. I told you way back that we expected to be in Odense late afternoon. Your neighbor was very kind and helpful with the door handle trick. I never complained about the beds - they were fine. I complained about the foul electric kettle which you don't mention or apologize for.