I'm new to airbnb :)
Great guest !
Hollie was a neat and respectful client. Unfortunately there was some miscommunication in regards to the check out. Check outs are usually at 11am and I agreed to have her check out at 4pm on conditions that their luggage would be packed and in a corner so my cleaner could do his job. The apartment cannot have guests in it at this time, you could have left your bags there :)
Also she had a problem with the fridge, if we were contacted we would have told her that the trim along the bottom of the fridge sometimes catches, all they had to do is lift it 1/3 of a cm.