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With some people you can bend over backwards it will never be enough. That's exactly the feeling i had with Larissa plus some frustration and bitterness. She complains from A to Z without any reason, without any try of being conciliating like my staff and I did. She wasn't respectful towards my staff. We tried our best to satisfy her even if we knew that her allegations were false but still she didn't care at all about any solutions we proposed her like going to another beautiful villa, and she went straight to an hotel. And then she posted a slanderous review as a mean of pressure when I didn't want to refund her for no reason. We end up now thinking that she planned it all along and that the hotel was already booked. Definitely one of the worst guests I've ever had even if she stayed less than an hour.